Contact us immediately with your order number. We may be able to change or cancel a ready-made order before it is processed for dispatch. Custom work can be changed only before you approve the design and production begins. Once materials have been ordered, production has started or an order has shipped, cancellation may no longer be possible.

Personalised and made-to-order signs are produced specifically to the wording, artwork, size, colour or layout you approve. For that reason, they are generally not eligible for change-of-mind returns. This does not limit any rights that apply when an item is faulty, damaged, incorrectly supplied or otherwise protected by applicable consumer law.

Contact us promptly with your order number and clear photos or video of the sign, accessories, outer packaging and shipping label. Keep all packaging and do not install or alter the product. After review, we will explain the appropriate remedy, which may include troubleshooting, replacement parts, repair, replacement or refund depending on the issue and applicable rights.

Contact us before sending anything back. Include your order number, the item concerned, the reason for the request and supporting photos where relevant. If approved, we will provide the return address and instructions. Unauthorised returns may be refused or delayed, and the returns address may differ from the address shown on the parcel.

An unused ready-made item may be considered for return when it is in its original condition, with protective films, accessories, power supply, mounting hardware and packaging intact. Eligibility and the applicable request period depend on the order, destination and rights that apply. Contact us promptly after delivery for confirmation before returning it.

If we confirm that an item is faulty, damaged in transit or incorrectly supplied, we will explain the available return or remedy process. For an approved change-of-mind return, the customer is normally responsible for return shipping unless we agree otherwise. Use a tracked, appropriately insured service; JMPUS CRAFT cannot take responsibility for a return lost or damaged before it reaches us.

Approved refunds are issued to the original payment method after the returned item is received and inspected. We will notify you of the outcome. Your bank or payment provider may need additional processing time before the credit appears. Original or return shipping charges are refunded only where required by applicable law or expressly agreed by us.

Gift cards are generally non-refundable except where required by law. Clearance, final-sale or personalised products may have additional eligibility restrictions disclosed before purchase. A discount alone does not remove any rights you may have when goods are faulty or not as described.