Ready-made products normally leave our workshop within a few business days unless the product page states otherwise. Custom signs require design review, approval and production before dispatch. The estimate provided with your quote or order is an estimate, not a guaranteed delivery date. Peak periods, design revisions and material availability can extend production time; we will contact you if a material delay affects your order.

Available destinations, carriers and shipping charges are shown at checkout where possible. Some oversized signs or business projects require a separate freight quote. If your address is not accepted at checkout, contact us before ordering so we can confirm whether delivery is available.

When tracked service is available, we send tracking details after the carrier collects the parcel. Tracking can take up to 24–48 hours to show its first scan. Please check that the delivery address is complete before ordering and contact us promptly if it needs correction; an address cannot always be changed after dispatch.

Inspect the parcel when it arrives. Keep the sign, accessories and all packaging, photograph both the outer carton and the damage, and contact us promptly with your order number. Do not install or discard a damaged item before we respond, because the carrier may require the original packaging for a claim.

Transit time depends on the destination and service selected. Any delivery estimate shown at checkout begins after dispatch and does not include custom production time. Carrier delays, weather, customs checks and local service disruptions are outside our direct control, but we will help you investigate a parcel that appears delayed.

International orders may be subject to import duties, taxes, brokerage or handling charges imposed by the destination country. Unless checkout expressly states that these charges are included, they are the recipient's responsibility and are not part of the shipping charge paid to JMPUS CRAFT.

Check the delivery location, household members, neighbours and any safe-place notice first. Then contact the carrier using the tracking number and notify us promptly. We will provide available shipment information and assist with the carrier investigation; a replacement or refund is considered after the investigation and according to the circumstances.

Contact us immediately with the order number and correct address. We can update it only before the order is processed or dispatched. Carrier rerouting, redelivery or return-to-sender charges caused by an incorrect or incomplete address may be payable by the customer.