Shipping policy

Order processing

Ready-made products are prepared for dispatch according to the estimate shown on the product page or order confirmation. Custom neon signs enter production after the design, specifications and payment have been approved. Production time varies with design complexity, size and order volume.

Shipping rates and destinations

Available shipping methods, rates and estimated delivery times are displayed at checkout when supported for your destination. For custom quotes, shipping may be confirmed separately before payment. We may be unable to deliver to some remote locations or restricted addresses.

Delivery estimates

All delivery dates are estimates rather than guarantees. Carrier delays, weather, customs inspections and other events outside our control can affect delivery. Production time and carrier transit time are separate.

Tracking

When tracking is available, we will send the tracking details to the email address used for the order. Tracking may take time to update after a shipping label is created.

Address accuracy

Please check your delivery address before submitting an order. Contact us promptly if a correction is needed. Once an order has been dispatched, address changes might not be possible and additional carrier charges may apply.

International orders, customs and duties

International shipments may be subject to import duties, taxes, customs fees or brokerage charges imposed by the destination country. Unless checkout states otherwise, these charges are the recipient’s responsibility. Customs processing can delay delivery.

Large or custom shipments

Oversized signs, fragile installations and commercial orders may require a specialist service, signature or separate shipping quote. We will confirm any special arrangements before dispatch.

Damaged, missing or lost parcels

Inspect the package upon arrival. If it is damaged, photograph the packaging and product and contact us as soon as possible with your order number. If tracking shows delivered but the parcel cannot be located, check with household members and the carrier before contacting us so we can assist with an investigation.

Contact

For shipping questions, contact hello@jmpuscraft.com or use the contact page on our website.