Our limited warranty covers confirmed defects in materials or workmanship that arise during normal use within the coverage period stated with the product or order. Depending on the assessment, the remedy may be troubleshooting, a replacement component, repair or replacement of the affected product. Warranty support does not remove any non-excludable rights available under applicable consumer law.

Stop using the product if it appears unsafe, then contact us with your order number, a description of the issue, when it began, and clear photos or video showing the sign, power supply, controller and connections. Do not send the product back until we provide instructions. We may ask you to complete safe, non-invasive checks so we can identify the affected component.

Use only the supplied or expressly approved power supply and controller. Install the sign on a stable surface using suitable fixings, avoid tension on cables and keep indoor-rated products away from water, condensation and excessive heat. Switch off and unplug before cleaning; use a soft dry or slightly damp cloth and never apply solvent, abrasive cleaner or spray directly to electrical parts.

Switch it off, unplug it and check only that accessible plugs are firmly connected and the wall outlet works with another device. Do not open the power supply, cut wiring or bypass the controller. Contact us before replacing components; unauthorised electrical work can be unsafe and may affect warranty coverage.

The limited warranty does not cover normal cosmetic wear, accidental or impact damage, misuse, incorrect installation, unsuitable fixings, exposure to moisture where the product is not outdoor-rated, power surges, use with unapproved electrical components, unauthorised repairs or modifications, or damage caused by moving, storing or cleaning the sign incorrectly.

Only a product expressly described in writing as suitable for outdoor use should be installed outdoors. Its stated rating and installation instructions must be followed, including protection of plugs, controllers and power supplies. Indoor-rated signs are not covered for damage caused by outdoor use, moisture or condensation.

Warranty service normally requires the original order information and proof of purchase. If ownership has changed, contact us with the available documents and we will confirm whether support can be provided for that product and destination.

Do not return a sign without authorisation. After assessing the evidence, we will confirm whether a component or complete sign needs to be returned and provide shipping instructions. Responsibility for shipping costs depends on the confirmed issue, destination and applicable consumer rights.