Refund policy

Returns

We accept return requests for eligible ready-made products within 30 days of delivery. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Custom and personalized products

Because custom text signs, logo signs, made-to-order sizes and other personalized products are produced specifically for you, they cannot be returned or exchanged for change of mind. This does not affect your rights if an item arrives damaged, defective or materially different from the approved design.

Damaged or incorrect orders

Please inspect your order when it arrives and contact us as soon as possible through our contact page if the item is damaged, defective or incorrect. Include your order number and clear photos of the product and packaging so we can assess the issue and arrange an appropriate replacement, repair or refund.

Non-returnable items

Custom or personalized products, gift cards, installed products, and items damaged through misuse or incorrect installation are not eligible for change-of-mind returns.

Return process

Contact us before sending an item back. Returns sent without prior authorization may not be accepted. Customers are responsible for return shipping on change-of-mind returns unless otherwise agreed. Original shipping charges are not refundable unless required by law.

Refunds

After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time.

Consumer rights

Nothing in this policy limits any non-excludable rights available to you under applicable consumer law.